Login: FinlandSATO is one of Finland’s largest landlords, managing nearly 26,000 rental apartments. The company has a large monthly invoicing volume, requiring modern automation and streamlined processes for invoice management. SATO trusts Ropo, whose services cover rental receivables management from start to finish: invoice delivery, sales ledger, reminders, debt collection, and payment-related customer service.
The partnership launched in 2020 aimed to enhance and streamline financial administration processes, as SATO had previously handled invoicing and receivables management as individual tasks in-house. Outsourcing to Ropo has reduced manual work, brought resource and cost savings, and freed up SATO’s time to focus on developing their core business.
“Previously, invoicing, reminders, and collection procedures were handled partly manually, which burdened resources and slowed operations. Now a large part of the process is automated,” says Jenna Ervasti, Customer Service Manager at SATO.
Ropo handles invoice delivery and ensures that as due dates approach, payment reminders and, when necessary, payment monitoring letters are sent automatically through the same channel as the original invoice.
The service offers versatile customization possibilities, allowing invoicing processes to be tailored according to industry needs or different customer segments. This has also been done for SATO: the invoicing process has been adapted to consider the special characteristics of the rental industry and the company’s objectives.
“The invoicing process has been developed through close collaboration, where Ropo’s deep understanding of invoicing technology and SATO’s expertise in rental housing combine into an effective partnership,” says Niina Pentikäinen, Client Success Manager at Ropo.
According to Ervasti, the collaboration with Ropo has been positive and solution-oriented from the beginning.
“We discuss matters openly whenever needed, and we help each other develop. We both have a genuine desire to move things forward,” Ervasti describes.
Invoicing processes are continuously developed together. Next, the goal is to increase the share of e-invoices among SATO’s customers, which will enhance the payment process and support an even smoother customer experience.
Ropo supports SATO’s financial management
SATO’s CFO Markku Honkasalo is also satisfied with the collaboration with Ropo, particularly emphasizing Ropo’s ability to adapt and respond to changing needs:
“Ropo’s way of responding to our wishes and requests for service adjustments has been a key factor in successful collaboration.”
According to Honkasalo, thanks to Ropo’s service, SATO has been able to allocate resources to core processes, such as customer service and customer experience development. Additionally, the service has supported financial management in a changing operating environment.
“Systematic receivables management has helped keep credit losses and payment delays at a reasonable level in a challenging economic environment,” Honkasalo summarizes.
Ropo’s one-platform approach provides full visibility into invoicing and payment processes, supporting efficient financial management. The service package is complemented by the Ropo OneView™ analytics service, which consolidates invoice and payment data and provides a clear overview of finances as well as detailed information.
Ropo OneView™ is also an essential part of SATO’s cash flow monitoring. According to Honkasalo, the key metrics to monitor include days sales outstanding, payment delays, and the amount of credit losses.
Digital channels and customer experience
Ropo’s service includes expert customer service for all payment-related matters. The service covers personal guidance throughout the entire invoice lifecycle – from outstanding invoices to reminders and collection procedures. Additionally, the MyRopo web service offers customers 24/7 self-service and chatbot support. In MyRopo, customers can view their invoices, track invoice status, and handle payments easily and effortlessly.
“Our customers have found the MyRopo service well and use it actively. The use of digital service channels has clearly increased, and their role in supporting smooth customer interactions continues to grow,” Ervasti says.
“Payment-related customer service is also at a good level – the NPS measured for SATO’s customers is currently 65, which indicates excellent customer satisfaction,” Ervasti continues.
SATO Oyj is an expert in responsible rental housing and one of Finland’s largest landlords. SATO owns approximately 26,000 rental apartments in the Helsinki metropolitan area, Tampere, and Turku.
SATO’s goal is to provide an excellent customer experience and comprehensive rental housing options in cities with good public transport connections and services.
SATO invests profitably, responsibly, and long-term. We increase property value through investments and realizations as well as renovation activities. In 2025, SATO celebrates its 85th anniversary. sato.fi.
Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 11,000 clients across Finland, Sweden, and Norway. ropo.com.
Additional information:
Markku Honkasalo
CFO, SATO
Jenna Ervasti
Customer Service Manager, SATO
Niina Pentikäinen
Client Success Manager, Ropo
Explore our service
Unify your invoicing process to improve control, visibility, and customer experience. Ropo helps you streamline your invoice and payment flows end-to-end for efficiency and optimized cash flow.
Read more
Client stories
One platform, seamless rental management – SATO trusts Ropo´s invoicing solution
Read more
Client stories
Efficient Invoicing Gives PELIAS More Time for What Matters Most: Their Customers
Read more
Client stories
Storuman Energi Partners with Ropo for Enhanced Efficiency and Customer Focus
Read more
News