Login: FinlandContinuous improvement drives everything we do at Ropo. Our latest implementation project satisfaction survey confirms this commitment, delivering an exceptional group-wide NPS of 90 across the Nordic region – demonstrating outstanding client satisfaction with our project delivery and partnership approach.
Strong results across all markets
Our H1 2025 implementation project survey showcased excellent client satisfaction across Finland, Sweden, and Norway. Clients consistently praised our project management expertise, rapid problem-solving capabilities, and solution-focused approach throughout their implementation journeys.
“The customer collaboration activity, solution-focused approach, and highly professional project responsibility from Ropo’s side was significant for the entire project’s success,” confirms one client.
“Ropo’s project management was professional and central to the entire project’s success. Scheduling and Ropo’s expertise in bringing forward project-critical matters was meaningful for the entire project’s success,” adds another.
Commitment to continuous measurement
Measuring client satisfaction at every touchpoint is fundamental to our approach. Beyond our biannual decision-maker NPS surveys, we continuously track implementation project satisfaction, service support quality, and end-customer experience to ensure every client receives the exceptional project experience they deserve.
This ongoing research approach allows us to identify best practices, address challenges proactively, and maintain our position as the trusted implementation partner for Nordic businesses seeking to modernize their entire invoicing lifecycle.
These results reflect our team’s dedication to delivering seamless implementations that exceed client expectations. When implementations succeed, businesses flow better from day one.
About the survey
Implementation Project NPS is conducted continuously throughout the year, targeting clients who have recently completed implementation projects with Ropo across Finland, Sweden, and Norway.
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