Login: FinlandRopo’s implementation projects continue to receive compliments from clients, achieving a strong Net Promoter Score (NPS) of 73 for the year 2024. The critical kickoff phase has been particularly praised, especially for Ropo’s expertise, client-centric approach, smooth execution, and seamless transition to production.
In 2024, Ropo’s client success team managed 94 implementation projects, focusing on modernizing clients’ invoicing workflows, financial oversight, and process transparency. A total of 79 projects were successfully completed during the year, with 15 scheduled for completion in 2025. The average project duration was 4.4 months.
Ropo places a strong focus on the implementation project NPS and client satisfaction regarding our service production procedures, ensuring continuous improvements that make us a reliable and recommendable partner.
Well-Planned Projects and Effective Collaboration
Clients emphasized the value of a carefully structured implementation phase – from kick-off to production – carried out by a professional project team, clear responsibilities, and timely responses to their questions. Ropo’s team was also recognized for its proactivity, commitment throughout the process, and adherence to agreed-upon timelines.
100% of respondents evaluated collaboration during the project as at least good, with 72% rating it as very good. Similarly, 72% gave Ropo the highest score for overall implementation success, while just over 28% rated it as good. Additionally, 96% of respondents assessed the transition to production as either very good or good.
When challenges arose – such as issues with account transitions or data delivery delays – Ropo was recognized for actively implementing solutions, minimizing manual work and disruptions for clients. After the implementation, clients reported only minor issues, all of which Ropo resolved quickly and efficiently.
Client feedback highlights the importance of a clearly defined project scope and understanding the client’s business when reorganizing business-critical processes, including invoicing and sales ledger management, systematic reminder and debt collection procedures, and accounts receivables accounting.
Exceptional NPS and Solution-Oriented Approach
The high Net Promoter Score of 73 achieved in 2024 demonstrates clients’ willingness to recommend Ropo’s services, based on their experience during the implementation phase. Over 80% of the respondents were classified as promoters, giving Ropo a score of 9 or 10 on a scale of 0 to10.
Respondents particularly emphasized Ropo’s flexibility, solution-oriented approach, and expertise as standout qualities.
While the overall feedback was overwhelmingly positive, clients offered constructive suggestions to further enhance Ropo’s implementation phase. They mentioned areas such as providing clearer guidance during document testing and improved direct communication with third parties like software providers were mentioned.
Based on the feedback, we will further develop our implementation process, focusing especially on collaboration with all stakeholders, clear communication, and user materials. The goal is to enhance transparency and improve the transition-to-production experience.
Using Client Feedback to Drive Progress
Ropo’s strong performance in 2024 reinforces its reputation as a trusted partner and expert in facilitating seamless transition to streamlined invoice workflows. The implementation process is smooth due to Ropo’s one platform approach, featuring only one integration with a 360 interface – maximizing efficiency, productivity, and minimizing manual work while streamlining overlapping processes.
The survey results provide a solid foundation for refining services and continuing to support clients’ business needs effectively.
Key Highlights From Survey Feedback
- “It is easy to deal with Ropo. Despite the tight schedule, you managed to make everything work perfectly.”
- “The project team was accessible, flexible, and responsive. Collaboration went smoothly.”
- “Reliability and sticking to agreed matters are the reasons why I consider you the best supplier. Honesty, that comes from the backbone, is the foundation of everything. I do not hesitate to give positive feedback about you to other colleagues as well.”
- “The collaboration has gone smoothly, and we have received quick responses to our questions during the project.”
- “Thank you for the cooperation and for making the project clear and excellently scheduled. it went at least according to our expectations.”
- “The readiness of the layout was surprising.”
- “It is difficult for you to surpass yourselves when you are the most reliable supplier in my network.”
Ready to streamline your invoicing flow and enhance financial oversight?
Ropo’s experts are here to support you whenever you need assistance optimizing your invoicing processes and cash flow management for improved control, efficiency, and transparency.
Reach out to your local sales team or continue exploring our one-platform approach here:
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