Login: FinlandRopo has once again conducted its annual Client Satisfaction Survey to better understand how clients experience the company’s services, support, and digital solutions across Finland, Sweden and Norway.
The survey was conducted between 25 September and 9 October 2025 and the results confirm strong overall satisfaction and continued client trust in Ropo’s expertise, while also providing valuable insights to guide further development.
Strong performance in core services
This year, 65% of all respondents rated their overall satisfaction with Ropo as ‘very satisfied’ or ‘satisfied’, marking a steady improvement from 59% in 2024. Clients especially value Ropo’s professionalism, reliability and expertise, which remain the strongest attributes across all markets.
Clients using our most comprehensive service module, Ropo One™ Embed, covering the entire invoice lifecycle from multichannel invoice delivery to receivables management with fully outsourced sales ledger, reported the highest satisfaction levels: 80% rated their experience as ‘very satisfied’ or ‘satisfied’.
Building on the same proprietary technology and streamlined invoice lifecycle workflow, Ropo One™ Unify clients with integrated sales ledger also scored high satisfaction at 72%.
These results underline clients’ confidence in Ropo’s unique one-platform approach, enabling maximum control, visibility, and efficiency throughout the invoice-to-cash flow.
From insight to improvement
When rating attributes associated with Ropo, clients ranked reliability, professionalism, and approachability as the highest. For quality-related attributes, overall quality and operating stability emerged as key drivers of satisfaction across all markets. Clients particularly value Ropo’s dependable service delivery, the stability of the Ropo One™ platform, and its ease of use and user experience.
Across all respondent segments, satisfaction levels were consistently high:
- Experts and service users: 67%
- Decision-makers: 66%
- Participants in decision-making: 62%
At the same time, clients provided constructive feedback on how the digital interactions could become even smoother and more transparent. Ropo welcomes this feedback as an essential part of its development journey and continues to refine both services and communication in close collaboration with clients.
“We believe that listening and learning go hand in hand,” says Jenni Jantunen, Chief Brand and Communications Officer at Ropo. “Every piece of feedback helps us further develop our services and the Ropo One™ platform to better align with our clients’ needs,” she continues.
Looking ahead
Ropo uses survey insights to guide development priorities across product, support and communication teams.
While the next global survey will be carried out in 2026, several more focused studies and feedback initiatives will be conducted throughout the year to ensure that client voices are continuously heard and acted upon.
For clients, our message is simple: feedback matters, and Ropo is listening.
Ready to streamline your invoicing flow and enhance financial oversight?
Ropo’s experts are here to support you whenever you need assistance optimizing your invoicing processes and cash flow management for improved control, efficiency, and transparency.
Reach out to your local sales team or continue exploring our one-platform approach here:
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