Meet Mads: How a Service Manager Helps Clients Thrive

Culture and Talent Highlight

In this series, we highlight the individuals who make our business unique. Here, you will get to know the employees behind the successes – their journeys, talents, and how they contribute to shaping our culture. Through their stories, we gain insight into how individual strengths collaborate to create a dynamic and forward-thinking work environment.

From Ropo’s Sandefjord office, Mads Hvorup acts as the link between clients and Ropo in his role as Service Manager. Over the past decade, he has seen both the industry and his own responsibilities change significantly – but staying close to the client has always been at the core. When BAHS Kapital became part of the Ropo Group in 2021, Mads continued the journey as a key “midfielder” in the new setup.

“As a Service Manager at Ropo, my main responsibility is to follow up on our clients and make sure they get maximum value from working with us and using the Ropo One platform. I help them use the solutions in the best possible way and suggest improvements that can streamline routines, optimize cash flow, and reduce DSO.”

This means being part of many processes at once.

“I work closely with our Key Account Managers on client follow-up, while also being deeply involved in projects, working side by side with our Project Managers to ensure progress and quality in new client implementations. I also find it rewarding to contribute to presales processes. It’s always a great feeling when we land a new deal I’ve been part of shaping – it creates a sense of ownership and teamwork that I really value.”

From Traditional Processes to Technology Leadership

During his Ropo career, Mads has had the chance to work across several departments and disciplines.

“Since we’re a growing company, I’ve been involved in everything from client support and ledger management to business development and implementation projects of my own.”

He started his career nine years ago with BAHS, a pure debt collection company, and has experienced first-hand how both the industry and Ropo have transformed.

“BAHS focused solely on debt collection, while Ropo today offers an end-to-end solution that covers the entire financial value chain – from invoicing and ledger management to payment follow-up and debt collection. Being part of that journey has given me valuable insights into both traditional collection processes and, more importantly, modern solutions for invoicing and receivables management – and everything else that comes with the invoice lifecycle.”

Variety and Ownership

No two days are the same. Some are filled with client meetings, others with supporting sales processes or managing project implementation.

“What really energizes me is seeing that we actually make a difference for our clients. When KPIs such as DSO, invoice digitalization or automatization improve, we know our work has delivered tangible results.”

Outside of work, Mads recharges either by the sea or in the mountains. He has been passionate about freediving and snowboarding since childhood.

“Both freediving and snowboarding give me a sense of freedom and presence that’s hard to find elsewhere. Whether it’s under water or down a mountainside, there’s something about nature and the challenge that brings me both calm and energy.”