Terveystalo Chooses Ropo for Invoice Lifecycle Transformation

Terveystalo, the largest healthcare service company in Finland, chose Ropo as its invoicing technology partner to modernize and streamline its entire invoice lifecycle. Ropo was selected through a competitive tendering process, standing out among leading market players with its strong expertise, comprehensive reporting capabilities, and ability to support the development of transparent, efficient financial processes. Terveystalo is now Ropo’s largest client in the healthcare sector.

Terveystalo has grown to become the largest healthcare service provider in Finland. It wants to remain at the leading edge of development and utilize cutting-edge technology not only when developing new service concepts but also in its internal processes and their optimization. By inviting tenders regarding the different financial management segments, it wanted to ensure that the solutions used support the Group’s business in the best possible way in terms of invoicing, receivables management, and overall reporting.

“The new partner will help Terveystalo to develop its financial processes further while paying particular attention to transparency and monitorability. Ropo stood out due to, inter alia, its comprehensive reporting tools and innovative pricing model. We found Ropo’s solution the most economically advantageous,” says Ilkka Laurila, CFO at Terveystalo.

Efficiency and quality benefits

The service solution leverages Ropo’s automated and digitalized invoice lifecycle capabilities and has been tailored to Terveystalo’s specific needs. A digitalized invoice lifecycle improves efficiency and quality, and enables automated reporting.

“We strive to provide comprehensive solutions that are competitive and add value to the customer. Technological expertise and effective process digitalization are our most important competitive assets. In fields where the invoice lifecycle involves a lot of customization and other special requirements, we are in our element,” describes Mikko Uotinen, Sales Director at Ropo.

Challenger’s role as an advantage

Terveystalo’s entire receivables management was transferred to Ropo in early 2016. The deployment was extensive yet completed quickly, with the customized solution launched according to Terveystalo’s tight schedule.

“Rapid deployment according to the agreed plan was a clear manifestation of Ropo’s service promises and process management. The deployment was carried out on time and completed as agreed,” Laurila confirms.

For Terveystalo, which continues to pursue a strong growth strategy, choosing Ropo was a natural fit. Ropo’s position as a technological forerunner – backed by its in-house, proprietary development and strong IT expertise – matched well with Terveystalo’s ambition to work with a partner that drives innovation.

“We feel that as a challenger, Ropo shares the same hunger for growth and development as Terveystalo. From our point of view, a situation where a service provider wants to prove its competence is an ideal one. Strong IT processes also are a definite advantage,” Laurila says.

Expansion into the health sector

Size-wise, Terveystalo is Ropo’s largest client in the healthcare service sector. As the leading occupational healthcare service company in Finland, Terveystalo provides occupational healthcare to nearly 500,000 Finns. About 10% of all medical consultations in Finland are now conducted at Terveystalo. In 2015, this translated into more than 4 million patient visits and 2.5 million consultations.

“Terveystalo is an important reference and a major stepping-stone to the health sector. We have the necessary know-how in terms of specific characteristics, and our service concept is replicable to organizations of many sizes. Over the next few years, we are looking for strong growth in the health services sector,” Uotinen comments.

“In the health sector, customers appreciate automated invoice lifecycle management and resource savings, a faster receivables cycle, and uniform processes from invoicing and ledger service all the way to payments monitoring and debt collection,” Uotinen continues.

Invoicing volumes on the rise

Terveystalo is a relatively young company compared to many of its competitors. Its growth accelerated significantly in the 2000s through an active acquisition strategy, which has also broadened its service offering. The company is now expanding into oral health services, aiming to build Finland’s first truly nationwide dental clinic chain.

This inorganic growth is also reflected in Terveystalo’s partnership with Ropo. With more than 130 acquisitions to date – and more expected – invoice volumes and service needs continue to increase, creating steady growth in the processes managed by Ropo.

“We plan to unify processes used in different Terveystalo entities. If the cooperation between Ropo and us works as intended, we would like to include any new parts of our organization under Ropo’s services. The harmonization of processes is a natural way to expand the cooperation,” Laurila says.

Terveystalo and Ropo are committed to long-term collaboration that strengthens Terveystalo’s growth and competitiveness in the private healthcare sector.

Explore more in our interview with Terveystalo’s CFO, Juuso Pajunen, published in Ropo’s CFO Insights and Trends – a series that highlights expert perspectives, key trends, inspiring financial leaders, and more.

Terveystalo is the largest healthcare service company in Finland. It provides versatile healthcare, occupational healthcare, medical, and examination services across nearly 170 clinics nationwide. Its customers include private individuals, companies and communities, insurance companies, and the public sector. With almost 6,500 healthcare professionals, Terveystalo is the 15th largest employer in Finland, and as the leading occupational healthcare provider, it delivers services to nearly 500,000 Finns. www.terveystalo.com

Additional information:

Henry Pärssinen

Account Director

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