Tampereen Vesi Streamlines Invoice Lifecycle Management

Tampereen Vesi Oy set out to modernize its invoice lifecycle management with a clear goal: to create a smoother process and a more straightforward payment experience for customers.

Previously, several partners were involved in different stages of the invoice lifecycle, from invoice delivery to payment-related support. This resulted in a complex and fragmented process.

To meet the needs of Tampereen Vesi, Ropo provided Ropo One™ Embed, a comprehensive sales ledger service. The solution enables all stages of the invoice lifecycle – invoice delivery, sales ledger management, reminder and collection processes, and payment-related customer service – to be managed through a single partner.

According to Sanna Liljaranta, Finance and Administration Manager at Tampereen Vesi, the single-partner model has streamlined the invoice lifecycle workflow, reduced manual work, and created a clearly defined operating model with transparent responsibilities. Follow-up and monitoring have also improved, and information, for example, on outgoing invoices and the sales ledger is now easily accessible.

“With Ropo as our partner, our invoicing process is now controlled, transparent, and customer-oriented,” she says.

Tampereen Vesi - Ropo — Photo: Tampereen Vesi

Customer experience at the core

Tampereen Vesi provides daily water services to around 250,000 residents in Tampere and Pirkkala and sends approximately 110,000 invoices annually.

From the customer’s perspective, the process has become much clearer, as all payment-related customer service is now centralized through Ropo. Ropo provides both personal assistance and a comprehensive set of self-service channels.

“Customers now know immediately where to turn. The entire process is also much clearer for our own customer service team,” says Minna Kielinen, Customer Service Specialist at Tampereen Vesi.

Real-time visibility

Ropo OneView brings transparency and control to the entire invoice lifecycle

Ropo’s comprehensive reporting services offer transparency and control throughout the entire invoice lifecycle. All stages of the process can be viewed directly in Ropo’s service, keeping information up to date and easily accessible for both management and operational teams.

“We now have better visibility into every stage of the invoice lifecycle, and reporting has significantly improved,” Liljaranta adds.

Real-time reporting provides a clear overview of invoice statuses, payments, and open receivables. It enables quick reaction to potential exceptions and supports forecasting. Clear visual reports and KPI dashboards make it easier to understand the whole picture, reduce manual work, and free up resources for other tasks.

Solution-driven partnership

Ropo’s invoicing solution is designed for organizations looking to streamline their processes, leverage automation, and gain better visibility across the entire invoice and payment flow. The flexible service adapts to the needs of different industries and scales as the organization grows.

“Ropo has deep expertise in invoicing and receivables processes within the water services sector. Combined with our strong technical capabilities, this has enabled a practical, well-functioning solution for Tampereen Vesi – one that meets day-to-day operational needs and supports financial management development,” says Jukka Leinonen, Key Account Manager at Ropo.

According to Kielinen and Liljaranta, working with Ropo has been smooth and solution-driven from the start.

“No matter the situation, we always receive suggestions and development ideas,” Kielinen says.

This forward-looking approach is visible in daily operations: the process has been refined together, resulting in a clear and effective end-to-end model.

“We are extremely satisfied with our collaboration with Ropo – it has brought clarity to both internal processes and customer service,” Liljaranta concludes.

In addition to Tampereen Vesi, Ropo works with several water utilities across Finland, including Lahti Aqua, HS-Vesi (Hämeenlinnan Seudun Vesi), Kymen Vesi, Kouvolan Vesi, and Turun Vesihuolto.

Tampereen Vesi Oy produces high-quality water services in Tampere and Pirkkala. Its operations include water sourcing and treatment, water supply and sewer networks, and wastewater purification. The company is part of the Tampere city group and operates according to the principles of sustainable development. Its revenue is EUR 74 million, and at the end of 2024 the company employed 173 water services professionals. tampereenvesi.fi/en

Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 11,000 clients across Finland, Sweden, Norway, and Denmark. ropo.com

Additional information:

Sanna Liljaranta, Tampereen Vesi

Finance and Administration Manager

Minna Kielinen, Tampereen Vesi

Customer Service Specialist

Jukka Leinonen, Ropo

Key Account Manager

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