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Compliance Center

Ropo’s Compliance Center provides a central repository for documentation on our management system certifications, regulatory obligations, and corporate policies that underpin our compliance framework and govern our business practices.


Certifications, Regulations, and Standards

Ropo is committed to aligning its business practices with recognized international standards and regulatory expectations to promote transparency, accountability, and trust among stakeholders. Our certified management systems, together with applicable legislation, regulatory requirements, and industry-specific standards, form the foundation of our compliance and governance framework.

ISO 9001
Quality management system

Our approach to quality management


Our ISO 9001 -certified quality management system ensures that key processes across the invoice lifecycle – from delivery to receivables management – are efficient, reliable, and customer-focused. Quality is embedded in our strategy and daily operations, supporting long-term client satisfaction and business growth.

ISO 14001 – Environmental management system

Our approach to environmental management


Through our ISO 14001 -certified environmental management system, we actively work to reduce our carbon footprint and minimize the environmental impact of invoicing. Our sustainability strategy focuses on three key areas: ethical sourcing, reducing energy consumption and greenhouse gas emissions, and responsible resource use and waste management. These efforts are guided by our code of conduct, which includes principles for recycling, energy use, and sustainable travel. The environmental management system is also closely linked to our broader sustainability and ESG work, supporting transparency, accountability, and continuous improvement across our operations.

ISO/ IEC 27001 – Information security management system

Our approach to information security


Through our ISO/IEC 27001–aligned information security management system (ISMS), Ropo ensures the confidentiality, integrity, and availability of data across all operations. Our approach is based on systematic risk assessment, robust security controls, and continuous monitoring. Information security is embedded in our daily operations through defined policies, secure processes, and ongoing development. This work is closely integrated with our broader governance and compliance framework, supporting regulatory alignment, transparency, and continuous improvement.

ISAE 3402 Type 2 – Assurance engagement standard

Our approach to assurance engagements


Through independent ISAE 3402 Type 2 assurance, Ropo demonstrates that key controls within its service delivery are not only properly designed, but also operate effectively over time. Our approach is based on clearly defined control frameworks, continuous monitoring, and systematic evaluation of operational processes. Assurance is embedded in our daily operations, ensuring consistency, reliability, and transparency across our invoicing lifecycle. This work is closely integrated with our broader governance and compliance framework, supporting trust, accountability, and continuous improvement.

GDPR – General
Data Protection Regulation

Our approach to GDPR


Our ISO 9001 -certified quality management system ensures that key processes across the invoice lifecycle – from delivery to receivables management – are efficient, reliable, and customer-focused. Quality is embedded in our strategy and daily operations, supporting long-term client satisfaction and business growth.

DORA – Digital Operational Resilience Act

Our approach to DORA


The EU Digital Operational Resilience Act (DORA) sets standards for managing digital risks in financial services. Ropo aligns its operations and information security with DORA’s principles, ensuring our services remain robust against ICT disruptions. By integrating DORA across our governance, risk management, incident response, resilience testing and supplier oversight, Ropo demonstrates its commitment to protecting customers and meeting regulatory requirements, whilst maintaining best practices throughout the group.

NIS2 – Network and Information Security Directive

Our approach to NIS2


Ropo adheres to the EU’s NIS2 Directive to enhance protection against cyber threats and ensure the highest standards of information security. This means we implement rigorous procedures and controls to keep your data safe, confidential, and reliably available whenever you need it. Our commitment extends throughout our organization and also includes our partners and suppliers, so everyone is held to consistent standards regardless of location. We prioritize clear responsibilities, swift responses to incidents, and regular reviews to continually strengthen our security. By embedding NIS2 principles in all our processes, Ropo demonstrates its dedication to protecting customers, fulfilling legal obligations, and building trust with those who rely on our services.


Policies and Governance

Ropo’s daily operations, decision-making, and interactions with clients, partners, and employees are guided by a comprehensive policy framework covering business ethics, supplier governance, information security, data protection, AI, as well as people and workplace practices. This policy framework ensures that we uphold high standards of conduct across all aspects of our business.

Code of Conduct

Explore our Code of Conduct principles


Our Code of Conduct serves as the foundation for Ropo’s ethical and responsible way of working. It defines what we expect from each other and from our business partners, ensuring that we consistently operate in a responsible, ethical, and sustainable manner.

The Code is based on the Ten Principles of the UN Global Compact, along with its underlying conventions and declarations.

Responsible Sourcing & Supplier Management

Learn more about our supplier governance


Ropo is committed to ensuring that all suppliers and service providers meet the same high standards of sustainable business practices, security, privacy, and operational resilience that we apply internally.

Our supplier governance framework is based on the Supplier Code of Conduct, Supplier Management Policy, and Sourcing and Procurement Policy. Together, these documents establish the principles and processes by which Ropo selects, assesses, contracts with, and monitors its suppliers. The objective is to safeguard the confidentiality, integrity, and availability of information across our value chain, support business continuity, and ensure compliance with all applicable legal and regulatory requirements.

Digital Trust & Responsible Technology

Learn more about our technology governance


Secure technology infrastructure, regulatory-compliant processes, cyber resilience, and robust data protection form the foundation of Ropo’s technology approach and are essential to delivering reliable services while maintaining the trust of our clients.

Our approach is supported by a comprehensive governance and policy framework covering information security practices, operational resilience, NIS2 compliance, privacy and data protection, and responsible AI governance. These principles and controls guide our commitment to building a secure, resilient, and responsible technology environment.

Governance, ethics & people

Explore our responsible business framework


Well-governed operations, strong ethical principles, and people practices that promote fair treatment, well-being, and equality form the cornerstones of Ropo’s business approach.

Social responsibility, governance practices, and environmental commitments are supported by a comprehensive policy framework covering anti-corruption, Know Your Customer (KYC) and Anti-Money Laundering (AML) frameworks, as well as people and workplace policies addressing diversity and inclusion, equal opportunities in recruitment and remuneration, and a safe and supportive working environment. In addition, our Environmental Policy defines our environmental commitments, from decarbonization initiatives to climate-friendly invoice lifecycle services.


Reports

Ropo publishes an annual sustainability report providing a transparent overview of our progress, actions, and commitments across Business ethics & responsible service delivery, people and inspiring working environment, and a climate-friendly invoice lifecycle.

Read more about our sustainability work on our Sustainability pages, and explore additional Reports & Research in our Newsroom.


Incident Management and Operational Resilience

Ropo has established processes to ensure effective incident management, operational resilience, and continuity of critical services. Our approach supports timely detection, response, recovery, and communication, as well as continuous improvement following operational events.

For current service availability and information on ongoing incidents, please visit our Service Health page.


Audits and Security Testing

Ropo is committed to maintaining a structured assurance framework to support the effectiveness of its management systems, security controls, and operational practices. Our audit and testing activities are designed to validate compliance with applicable standards, identify opportunities for improvement, and strengthen our overall risk management approach.

This includes internal and external audits, security assessments, penetration testing, vulnerability assessments, and other assurance activities conducted to continuously evaluate and enhance the resilience of our services and controls.


Licenses and Authorizations

Ropo provides end-to-end invoice-to-cash services covering multichannel document delivery, sales ledger management, payment monitoring, and receivables management activities including debt collection. Professional debt collection is a regulated activity that requires authorization. Ropo is authorized to provide professional collections services in Finland, Sweden, and Norway.