Nivos Selects Ropo as Its Invoicing and Receivables Partner

Nivos has chosen Ropo as its partner to renew its invoicing and accounts receivable management. As part of the collaboration, Nivos will adopt Ropo One® Embed, bringing together invoice delivery, sales ledger management, reminders, collections, and payment-related customer service in one seamless flow.

Owned by the Municipality of Mäntsälä, the company maintains and develops energy and heating solutions, energy networks, and water services in its region. The Nivos Group comprises Nivos Energia Oy, Nivos Verkot Oy, and Nivos Vesi ja Lämpö Oy. The company serves around 13,500 households and 1,500 businesses, sending approximately 250,000 invoices each year.

In Nivos’s tender process, Ropo’s strengths stood out in particular for its multichannel customer service across the entire invoice lifecycle and its ability to develop digital services around customer needs.

“We were looking for a long-term partner that could offer our customers cost-effective, continuously evolving digital solutions along with high-quality customer service on payment-related matters. Beyond total costs, our evaluation focused closely on customer experience, the quality of digital services, and multichannel customer service. Ropo stood out with an offering where customer needs are genuinely front and center,” says Helena Perämäki, CFO of Nivos.

The partnership follows Nivos’s renewal of its customer information system, as part of which the company also put its invoicing, reminder, and collection services out to tender. Ropo’s services will go live in spring 2027, alongside the new customer information system. Nivos will inform its own customers of the change well ahead of the transition to Ropo’s services.

Extensive experience in the energy and water sector

Across Finland, Sweden, and Norway, Ropo serves close to 300 clients in the energy and utilities sector. This industry expertise means Ropo understands the sector’s specific needs and helps clients build invoicing and accounts receivable processes that are both effective and efficient.

“Like Nivos, we care deeply about making our customers’ everyday lives run smoothly. Together, we can develop invoicing and payment processes that serve customers even better. This partnership brings concrete benefits for both Nivos and its customers,” says Tommi Nissinen, Sales Manager at Ropo.

Ropo’s clients in the energy and water sector in Finland include Helsinki Region Environmental Services Authority (HSY), Tampereen Vesi, Lahti Aqua, and Hämeenlinnan Seudun Vesi (HS-Vesi), as well as Caruna, Elenia, Lumme Energia, Pohjois-Karjalan Sähkö, Savon Voima, Lappeenrannan Energia, and Sallila Energia.

About Nivos

Nivos weaves together the threads of everyday life, delivering electricity, water, and heat. The company proudly maintains and develops the region’s electricity and district heating networks, as well as its water services. Making everyday life run smoothly for its customers is central to how Nivos operates, and the company works to make living and doing business in Mäntsälä and the surrounding area easier and more sustainable. The Nivos Group’s business areas include energy networks, water services, and energy and heating solutions. The Group is owned by the Municipality of Mäntsälä. Learn more about Nivos at nivos.fi (in Finnish).

About Ropo

Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 10,000 clients across Finland, Sweden, Norway, and Denmark. Learn more about Ropo at ropo.com.