Martela and Ropo: Cross-Border Invoice Lifecycle Management

When B2B invoicing runs into the tens of thousands of transactions annually across multiple countries, processes need to work without fail. For Martela – a specialist in designing work and learning environments – a smooth, end-to-end invoicing flow is a cornerstone of efficient, customer-centric operations. The partnership with Ropo has brought reliability, scalability, and transparency to every step of the process.

One partner, clearer processes

Martela is a full-service provider of office furniture, delivering customer-driven projects and working closely with each client to find the workspace solutions that best fit their needs. The collaboration with Ropo began in spring 2020. Previously, invoice delivery and debt collection were handled in-house, but growing volumes and international operations created the need for a new approach.

“We were looking for a comprehensive service model where one partner takes responsibility for the entire invoice lifecycle – and one that scales across borders,” says Henri Berg, CFO of Martela.

With a single partner managing invoice delivery, the entire process becomes easier to govern. Entrusting the invoice lifecycle to one provider reduces risk and ensures that no information is lost along the way.

“When you have just one partner for invoice lifecycle services, you can minimize the risk of anything falling through the cracks,” Berg notes.

Efficiency and reliability at scale

For a company like Martela, operating across multiple markets, scalability and dependability in the invoicing process are non-negotiable. At high volumes, even small inefficiencies have a real impact on the whole.

“We simply cannot afford inefficiency or unnecessary manual workarounds,” Berg says.

Ropo manages the full invoicing flow for Martela – from invoice delivery to payment reminders and collection services.

“Invoices going out on time and correctly is also critical for customer satisfaction,” Berg adds.

In the video below, Martela’s CFO Henri Berg shares how the collaboration works in practice. The article continues after the video.

International expertise and seamless collaboration

In addition to Finland, Martela has an established customer base and subsidiaries in Sweden and Norway, making reliable cross-border invoicing essential. Ropo serves as Martela’s partner across all three markets, handling invoice delivery internationally as well.

“Ropo’s expertise is at a high level also outside Finland, and extending the service across borders has worked really well,” Berg says.

In each country, Martela has a dedicated Ropo contact person, bringing continuity and a personal touch to the collaboration. Regular, close communication with the Ropo team supports smooth day-to-day operations.

“We have always gotten the answers we needed. Our collaboration has worked extremely well,” Berg says.

Technical performance is equally central to the partnership: data management, reporting, system reliability, and process speed are all, according to Berg, at a first-class level.

“In practice, our invoices simply wouldn’t go out without Ropo,” Berg sums up.

Martela is one of the leading experts in workplaces and learning environments in the Nordic countries. We design user-driven spaces which have been furnished with responsibly produced, high-quality items. Ergonomics and innovation are at the heart of what we do. Our design and specialist services cover the entire lifecycle of a workplace. Our extensive service range includes layout planning and office removals, for example. martela.com

Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 10,000 clients across Finland, Sweden, Norway, and Denmark. ropo.com