Employee Spotlight: Kirsi Hollming, Head of Operational Excellence at Ropo

In this Employee Spotlight, we quickly introduce our colleague Kirsi Hollming, who works with us as a Group Head of Operational Excellence.

At Ropo, operational excellence is about more than processes and performance. It is about enabling people, building capabilities, and creating a culture where continuous improvement becomes part of everyday work. In this Employee Spotlight, we introduce Kirsi Hollming, Group Head of Operational Excellence, whose mission is to help Ropo deliver consistent, high-quality operations across all countries.

Meet Kirsi

Kirsi works in Ropo’s Group Organization in Finland as Group Head of Operational Excellence. Her role combines supporting local organizations, developing capabilities, and helping implement Ropo’s operational model and culture across the Nordics.

For Kirsi, operational excellence is not only about efficiency. It is about creating a common way of working that enables teams to succeed and clients to receive the best possible service.

“My role is about supporting local organizations, strengthening capabilities, and helping ensure high-quality and consistent operations across all countries.”

A day in the life of Operational Excellence

A typical day starts with a cup of coffee, either at her home office or at one of Ropo’s offices in Finland, Sweden, or Norway. The morning begins by reviewing upcoming meetings, planned tasks, and key operational insights from Qlik reports and, when relevant, Jira dashboards. The rest of the day is rarely predictable.

Kirsi participates in a wide variety of meetings covering everything from daily operational matters to larger development initiatives. The discussions may involve supporting teams with practical challenges, brainstorming with her own team, or collaborating with other Group functions on strategic projects. No matter the topic, the common denominator is helping the organization work better together.

“Every day is different. One moment I am supporting operational teams, and the next I am discussing larger development initiatives with colleagues across the Group.”

Before ending the day, Kirsi takes time to review decisions, summarize key discussions, and prepare for upcoming priorities. This may include scheduling meetings, coordinating follow-up actions, or creating reminders to ensure important tasks move forward.

Driven by learning and continuous improvement

When asked which Ropo value resonates most with her, Kirsi does not hesitate.

Unending Drive is her favorite value because it reflects an attitude of continuous learning and improvement.

“Unending Drive supports never-ending learning and describes best the things that motivate me.”

The same mindset is visible in how she approaches her work. Development is not something that happens only through major projects. It happens every day through learning, challenging existing ways of working, and finding better solutions together.

What motivates Kirsi?

For Kirsi, the biggest source of motivation comes directly from Ropo’s clients. Client feedback, comments, and conversations provide a constant reminder of why the work matters.

“Our clients motivate me the most. Their feedback and comments about Ropo and our services remind us why we do what we do. We are doing this for our clients.”

By keeping the client perspective at the center of decision-making, she helps ensure that operational improvements translate into meaningful value for those who use Ropo’s services every day.

One skill developed at Ropo

One of the most valuable skills Kirsi has developed during her time at Ropo is reimagination. The ability to rethink established ways of working, challenge assumptions, and approach problems from a new perspective has become increasingly important in a changing business environment.

Thank you, Kirsi, for sharing your story! You can find Kirsi working across Ropo’s Nordic offices, and occasionally even at the top of Holmenkollen after a productive workday.