HSY Expands Partnership with Ropo

Managing the complete invoice lifecycle with a single partner

Helsinki Region Environmental Services (HSY), Finland’s largest public environmental services provider, has expanded its partnership with Ropo. Since autumn 2025, the collaboration has covered the complete invoice lifecycle from end to end. Ropo’s comprehensive service streamlines HSY’s invoicing processes while delivering an enhanced service experience for customers.

Ropo’s service encompasses multichannel delivery of HSY’s water services and waste management invoices, payment monitoring, and necessary reminder and collection processes. Additionally, comprehensive reporting enables real-time tracking of invoices and payments.

HSY’s customers receive expert assistance from Ropo’s customer service for payment-related matters, including due date adjustments and payment arrangements. The service is available both through personal assistance and online self-service.

Partnership built on shared vision

HSY provides waste and water services to over one million residents in the Helsinki metropolitan area, covering Helsinki, Espoo, Vantaa, and Kauniainen. The municipal federation sends approximately 1.2 million invoices annually.

HSY and Ropo’s partnership in invoice delivery has created a solid foundation for deepening the collaboration. The goal is to enhance the efficiency of invoicing processes and provide HSY’s customers with an even smoother customer experience throughout the entire invoicing journey.

“Ropo’s approach to customer engagement aligns closely with our own in many ways. This shared vision for customer engagement and service journey management creates a strong foundation for developing our service together,” says Tuija Hakamäki, Customer Service Director of HSY.

Modern technology supporting customer experience

Ropo’s solution unifies invoicing, receivables management, and customer service into a single entity, built on modern technology and strong sector expertise in water and waste management.

“Deepening the partnership enables HSY to achieve even smoother and more transparent invoice lifecycle management. We’re developing the service in close collaboration to ensure seamless daily operations and the best possible customer experience,” says Jukka Leinonen, Key Account Manager at Ropo.

Ropo’s clients include several water and waste management companies, such as Tampereen Vesi, Hämeenlinnan Seudun Vesi (HS-Vesi), Lahti Aqua, Kiertokapula, Sammakkokangas, Puhas, Jätekukko, Lakeuden Etappi, and Etelä-Karjalan jätehuolto.

Helsinki Region Environmental Services (HSY) is a municipal federation responsible for water services, waste management, and regional environmental information in the Helsinki metropolitan area. HSY’s goal is to promote sustainable development and ensure smooth daily operations for over one million residents. More information: hsy.fi

Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the entire invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 11,000 clients across Finland, Sweden, Norway, and Denmark.

Our vision is a better flowing economy. Learn more about Ropo.

More information:

Tuija Hakamäki

Customer Service Director, Helsinki Region Environmental Services (HSY)

Jukka Leinonen

Key Account Manager, Ropo

Päivi Enden

Sales, Ropo

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Unify your invoicing process to improve control, visibility, and customer experience. Ropo helps you streamline your invoice and payment flows end-to-end for efficiency and optimized cash flow.

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