Smarthotel Automates Invoicing with Mews and Ropo

Norwegian hotel chain Smarthotel has built its hotel experience around efficient digital solutions. Through Ropo’s integration with the Mews hospitality platform, its invoicing flow has also been simplified and automated.

Smarthotel operates hotels in Oslo, Tromsø, Bodø, Hammerfest, and Stavanger, as well as a partner hotel in Haugesund. The hotel chain welcomes nearly 300,000 guests annually.

“Most of our guests pay for their stay in advance, but particularly for companies and business travellers, it’s important to have the option to pay by invoice. With Ropo, we have achieved a simpler invoicing flow with significantly less manual follow-up,” says Lars Juhl, Operations Manager at Smarthotel.

From hotel reservation to paid invoice

Technology plays a central role at Smarthotel in making the hotel experience easier for both guests and the hotel. Its solutions include digital self-service check-in and check-out, self-service kiosks, and mobile hotel keys. Smarthotel takes the same technology-driven approach when a hotel stay is paid by invoice.

Smarthotel uses Mews as its hospitality management system. Through the integration with Ropo’s invoicing platform Ropo One®, invoice data is transferred directly from Mews to Ropo One®. From there, invoice delivery, payment reminders, and, when necessary, the collection of outstanding receivables from end customers are handled automatically. Payments are also automatically allocated and reported back to the financial system.

“For us, it is primarily about simplifying and automating as much as possible. The integration between Mews and Ropo means that invoice data flows directly from Mews to Ropo without us having to handle it manually. At the same time, we have better control over our invoices and can easily monitor both individual invoices and higher-level KPIs ourselves,” Juhl says.

Added value through additional services

In addition to managing its day-to-day invoicing and credit processes, the hotel chain can perform credit checks on new customers, monitor payment behavior across different customer levels, and make changes to invoice layouts directly in Ropo One®. The platform also provides functionality that Smarthotel’s existing systems did not support.

“Ropo provides strong solutions for Peppol invoicing and also gives us the sales ledger functionality that our ERP/CRM system did not include. We also get good analytics capabilities and full visibility into the status of all invoices and payments, so the additional benefits of the Ropo integration are very useful to us,” Juhl says.

Smarthotel is a Norwegian hotel chain operating six hotels in Oslo, Tromsø, Bodø, Hammerfest, Stavanger, and Haugesund. Founded in 2003 and headquartered in Tananger, just outside Stavanger, the company generated more than NOK 250 million in revenue in 2025. Smarthotel is known for its affordable prices, practical hotel rooms, and digital solutions.

Learn more about Smarthotel: smarthotel.no/en

Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 10,000 clients across Finland, Sweden, Norway, and Denmark. Learn more about Ropo at ropo.com.

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