Ropo Reaches NPS 60 in 2025 - Strong Client Trust Across Nordics

Ropo’s commitment to client satisfaction reached an excellent level in 2025, with our key account decision-maker NPS achieving 60. This represents strong annual performance and reflects the trust over 11,000 Nordic clients place in our invoice lifecycle services.

The results from our bi-annual decision-maker surveys throughout 2025 demonstrate continued progress in delivering exceptional service across Finland, Sweden, and Norway. Client satisfaction is one of our core KPIs and at the heart of everything we do, and these strong results reflect the value our one-platform approach delivers in transforming the invoicing flow end-to-end.

Our most recent H2/2025 survey maintained the excellent momentum with a group-wide NPS of 60, showcasing consistent high performance throughout the year.

Strong results from comprehensive solutions

Our broadest service modules continue to drive strong client satisfaction, particularly where we deliver end-to-end value through integrated solutions.

Clients using Ropo One™ Embed and Ropo One™ Unify report the highest satisfaction levels. In H2/2025, Embed clients reported an NPS of 76, and Unify clients 74, both with minimal detractors. These solutions integrate sales ledger management with multichannel invoice delivery, payment monitoring, and credit management into a single seamless workflow.

At Ropo, measuring client satisfaction isn’t a once-a-year exercise – it’s an ongoing commitment. We conduct regular surveys to stay closely connected with client needs and expectations.

“Client feedback is invaluable in guiding our development priorities,” explains Ropo’s Chief Executive Officer Ilkka Sammelvuo. “These surveys help us understand what’s working well and where we can improve. The strong results validate our strategic direction, while honest feedback in specific areas gives us clear opportunities to enhance the client experience further.”

Our proprietary Ropo One™ platform continues to deliver the smooth business performance that improves cash flow, streamlines processes, and elevates customer experience for our clients. As we move into 2026, we remain committed to maintaining excellent client satisfaction levels across all markets, with continued focus on implementation excellence, high-quality service delivery, and agile development that addresses real business needs.

About the survey

Ropo conducts decision-maker NPS surveys twice a year to closely monitor client needs and satisfaction levels. The surveys target decision-makers and key contacts across our Nordic client base.

The Net Promoter Score ranges from -100 to +100, with scores above 50 considered excellent in B2B services. The most recent H2/2025 survey achieved a 36% response rate from 556 key account contacts across Finland, Sweden, and Norway.

Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 11,000 clients across Finland, Sweden, Norway, and Denmark. ropo.com

Our vision? A better-flowing economy.

Ready to streamline your invoicing flow and enhance financial oversight?

Ropo’s experts are here to support you whenever you need assistance optimizing your invoicing processes and cash flow management for improved control, efficiency, and transparency.

Reach out to your local sales team or continue exploring our one-platform approach here:

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