Responsible Service Delivery

Our business is guided by legislation, regulations, and Ropo’s ethical principles. We continuously develop our invoice lifecycle management practices and responsible operating models to support fair and sustainable payment processes.

• We operate in a regulated industry, and take all applicable laws and regulatory requirements into account in everything we do.
• We are committed to transparent operations and to developing responsible practices together with our clients, authorities, and industry stakeholders.
• We do not accept assignments from consumer credit or payday loan companies, or other businesses whose operations significantly increase the risk of over-indebtedness.
• As part of our responsibilities, we identify our clients and report any suspicions related to money laundering or terrorist financing to the relevant authorities. These measures helping prevent the grey economy and other misconduct.
• In an increasingly digital environment, protecting our clients’ data, privacy, and information security is a fundamental principle of our work.

Our business is guided by legislation, regulations, and Ropo’s ethical principles. We continuously develop our invoice lifecycle management practices and responsible operating models to support fair and sustainable payment processes.

The Ropo Way of Working

• We exist for our clients and their customers. We approach every interaction with respect, professionalism, and a strong service mindset. We are approachable, helpful, and solution-oriented, regardless of the situation.
• We support a healthy payment culture and help ensure that invoicing and credit-based sales can function responsibly in society. By supporting payment arrangements and finding suitable solutions, we help prevent payment defaults, serious financial difficulties, and over-indebtedness.
• We aim to change perceptions around late payment management by making communication easier and lowering the threshold for customers to contact us. Even in challenging situations, we believe that best solutions can bee found through open dialogue.
• Our customer service is accessible in multiple languages and various channels, including MyRopo, chat, and phone. We communicate clearly, use easy-to-understand language, and avoid unnecessary complexity.
• We continuously improve our services by listening to feedback, monitoring quality, and developing our ways of working. Our goal is to create a positive experience in very interaction.
• We encourage customers to get in touch as early as possible, with a low threshold. However, it is never too late to seek support – even difficult payment can often be resolved.

Legal and Ethical Principles

Our business is guided by legislation, regulations, and Ropo’s ethical principles. We continuously develop our invoice lifecycle management practices and responsible operating models to support fair and sustainable payment processes.

• We operate in a regulated industry, and take all applicable laws and regulatory requirements into account in everything we do.
• We are committed to transparent operations and to developing responsible practices together with our clients, authorities, and industry stakeholders.
• We do not accept assignments from consumer credit or payday loan companies, or other businesses whose operations significantly increase the risk of over-indebtedness.
• As part of our responsibilities, we identify our clients and report any suspicions related to money laundering or terrorist financing to the relevant authorities. These measures helping prevent the grey economy and other misconduct.
• In an increasingly digital environment, protecting our clients’ data, privacy, and information security is a fundamental principle of our work.

Our business is guided by legislation, regulations, and Ropo’s ethical principles. We continuously develop our invoice lifecycle management practices and responsible operating models to support fair and sustainable payment processes.

Learn more about our responsible business practices and compliance framework:

Compliance Center