Ropo One® Product Updates

Platform development at Ropo is an ongoing process and a core part of how we work and evolve. Each month, new features, refinements, and capabilities are introduced to the Ropo One® platform – keeping clients’ invoicing operations efficient, reliable, and in step with how invoicing technology is moving forward. This steady rhythm of development reflects how Ropo builds for the long term: a platform that grows alongside its clients, delivering stronger control, greater efficiency, and a smoother experience across every stage of the invoice lifecycle.

This month’s highlights continue the Ropo One® invoice card renewal – introducing new ways to handle action queries, gain visibility into group job events, and streamline messaging directly from the invoice card. The update also brings improvements to MyRopo, making original invoice access and credit invoice handling smoother for end customers, alongside country-specific updates for Finland.

Features & Improvements

Ropo One® invoice card development continues: action queries, group jobs, and messaging

In May, the invoice card renewal in Ropo One® continues with a new set of improvements, building on the updated tab-based interface introduced in April. This phase focuses on streamlining how action queries are handled, improving visibility into group job events, and making day-to-day communication faster and more structured.

Answering action queries directly from the invoice card

It is now possible to respond to “Waiting for customer response” action queries directly from the invoice card, without navigating away from the case. When an action query is open, the response field and a “Complete action & send message” button appear directly within the Comments and event history tab. The action query page also remains available – opening a query from there now navigates directly to the invoice card instead of the previous action query dialog. Other action query types continue to use the existing dialog and will be gradually moved to the invoice card in upcoming releases.

Group job events now visible from the invoice card

The Comments and event history tab now displays events from all sub-jobs linked to a group job, providing a more complete view of activity across the entire group without switching between individual cases.

Message templates for writing to Ropo

A new message template selector is now available when writing to Ropo directly from the invoice card. Pre-defined categories – including Complaint, Cancellation of fees, Case suspension, Due date change, Payment plan, Bypass payment cancellation, and Other – help route messages correctly and speed up communication. Each category can include a pre-filled message template.

Action query listing: inline updates

On the Action queries page, it is now possible to update Assignee, Additional info, and Department directly from the listing view, without opening each case individually. This reduces the number of steps needed to manage and prioritize action queries efficiently.

Rollout timeline

The invoice card renewal continues throughout 2026 in phases:

April 2026 (completed): Tab-based navigation, Comments and event history tab, improved message categorization, internal messaging, and floating navigation and action buttons
May 2026 (this update): Answering action queries from the invoice card, group job events visibility, message templates, and action query listing updates
June–December 2026 (upcoming): More action query types, notification functionality, and further improvements

Updates on each phase will be included in our monthly product update communications.

MyRopo: original invoice and credit invoice access improved

Two improvements have been made to the MyRopo end customer service:

Original invoice PDF now available also when both invoice delivery and debt collection services are in use

End customers can now open the original invoice PDF in MyRopo from the debt collection job, even in cases where the client uses both Ropo’s invoice delivery and debt collection services. Previously, the original invoice PDF was not available in these cases, and a message was displayed directing end customers to contact the creditor directly.

MyRopo links now work with credit invoices

MyRopo links have been extended to credit invoices, giving end customers the same convenient access as for other invoice types. When Ropo has sent a letter requesting bank account details, end customers can submit them through MyRopo.

Country-Specific Updates

Finland

POP Bank service renewal: maintenance break in late May

POP Bank is renewing its services, resulting in a maintenance break in its data transfer services and Web Services channel from May 29 to June 1, 2026. The break will also affect data traffic between Ropo and POP Bank.

During the maintenance break, e-invoices sent to POP Bank recipients, as well as electronic purchase invoices and error feedback messages retrieved from POP Bank, will not be transmitted. After the maintenance break, data processing will continue as normal. No action is required from clients.

Up-to-date information about POP Bank’s service renewal and maintenance break is available on POP Bank’s website at poppankki.fi/info.

Webinar: Ropo One® – renewed invoice card

The Ropo One® invoice card is being renewed in phases throughout 2026. Join our webinar on Tuesday, May 26, 2026, from 9:00–9:45 for a walkthrough of the latest updates and practical insights into the renewed invoice card and its new functionalities. The webinar will be held in Finnish.

Webinar topics:

Answering action queries directly from the invoice card
Handling group jobs
Tab-based navigation and renewed action buttons
Comments and event history, improved message categorization, and internal messaging
A look at upcoming improvements

Post-collection letters now delivered digitally

Ropo has expanded the digitalization of its letters, and post-collection letters can now also be delivered digitally. A post-collection letter is sent digitally when the payment reminder has also been delivered digitally.

Letters are delivered through the same channel as the payment reminder – for example, as an e-invoice, an online banking reminder, by email, or as a Kivra reminder. If the original invoice was sent as a paper letter, any payment reminders and collection letters will also be delivered by paper.

Benefits of digitalizing reminders and post-collection letters:

Speeds up the payment process and improves the customer experience
Enables fast response to unpaid invoices
Improves tracking accuracy and reduces errors
Is an environmentally friendly alternative

Reminder: service support availability on May 20, 2026

Ropo’s service support for contract clients will be exceptionally closed on May 20, 2026, with services available on a limited basis on that day.

The exceptional opening hours for May have previously been communicated to clients in the April monthly update and in a separate opening hours notice.

Continuous Platform Development

Ropo One® is updated regularly throughout the year to deliver new features, enhanced performance, and improved capabilities. Upcoming version updates are scheduled for:

June, week 24
August, week 33
September, week 38
October, week 42
November, week 46
December, week 50

Update schedules and planned maintenance are always shared with clients ahead of time, so users know what to expect and when. This steady rhythm of platform and product development is what keeps our clients’ invoicing operations flowing – fueling operational efficiency and a stronger business flow across the Nordics.

Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the entire invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 10,000 clients across Finland, Sweden, Norway, and Denmark.

Learn more about Ropo

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Ropo One® Product Updates – May 2026